Dick Smythe was educated at Bolton School, graduated in pure mathematics and statistics at St Andrews University and then took a masters in Operations Research at Birmingham University • He became a Fellow of the Royal Statistical Society, Operational Research Society, Institute of Management Services and the Institute of Physical Distribution Management • His career started with a scholarship from Dorman Long Steel on Teesside, working shifts on blast furnaces and steel mills before graduating and, afterwards, in their OR department – he subsequently moved to London to join the world-famous BISRA OR department, then part of British Steel, and was involved in their corporate planning and cost reduction programmes • During these earlier years, he became an officer in the Royal Naval Reserve, serving on their coastal minesweepers, and a wing forward for Rosslyn Park RFC (n'th XV), playing mostly for their famed après-rugby • He was then recruited by Europe's leading consultancy of the day, PA Consulting Group, and went on to set up and grow their Productivity Services Division into a significant part of the business, becoming a PA director and sitting on their UK management consultancy board - whilst there, he led a joint study with the CBI into UK productivity, and presented the results on TV, radio and to the national press with Director General Sir John Banham - The Times leader commented: "It is refreshing to come across something that has its feet firmly planted on the ground" • Since then, he has mixed productivity consultancy work with playing the property and stock markets, skippering his own boat in the Fastnet and many other ocean yacht races and keeping his golf handicap down to single figures • He is happily married, has two sons and two grandchildren to date, and lives either by the Solent or at Marble Arch in London

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What to measure?

A sample of US managers’ views was recently published on employee performance measures they use, viz: First, ‘App overload’ constantly disrupts work flows – they’re meant to streamline productivity and communications but do the opposite – most employees want a single platform for phone calls, chat, email and team messaging – so get rid of …

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Forget productivity growth in future?

The following are notes jotted down whilst reading a lecture (40 x A4 pages long) given by Adair Turner, Chair of INET (Institute for New Economic Thinking) in Washington DC in 2018 __________________________________________________________________________ Summary: The lecture covers the possible long term impact of rapid technological progress – i.e. work automation and AI – on the nature of …

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Effective change management

The following is a punchy article by journalist Simon Caulkin describing the best way, by far, to improve customer service whilst minimising costs – it’s counter-intuitive, and ignored by big consultancies – however, it works well, and puts their approaches to shame Google ‘change management’ and you get half a billion hits. ‘Change management models’ …

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Invest more to raise productivity

An article by John Mills, Chairman of the eponymous JM Ltd, author of economics books and major Labour party donor, claims that UK productivity is ‘so low’ partly because we spend a far lower proportion of our national income (17%) on capital investment (aka capex) than the 26% world average – and woefully less than China’s …

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The skills delusion

Adair Turner, Chairman of INET (Institute for New Economic Thinking) and one-time Chairman of the UK’s FSA (Financial Services Authority) wrote a weighty article a year or so ago on the need for more investment in our human stock We cannot better his choice of words so, below, reproduce much of his article verbatim It …

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