Category: 05. Approaches

Effective change management

The following is a punchy article by journalist Simon Caulkin describing the best way, by far, to improve customer service whilst minimising costs – it’s counter-intuitive, and ignored by big consultancies – however, it works well, and puts their approaches to shame Google ‘change management’ and you get half a billion hits. ‘Change management models’ …

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Help for SMEs to get practical

Under the above heading, Alison Rose, chief executive of commercial & private banking at NatWest wrote the following article which all SMEs would do well to consider As we gear up for Brexit, the UK’s flagging productivity performance is continually in the fore of media headlines and economic analysis Following a further fall in productivity …

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Be single-minded

The following is an article by Professor Martin Hansen of the UC Berkeley School of Information The secret to productivity? Do less, obsess more Do one thing well, not lots averagely   In October 1911, two teams raced to be the first humans to reach the South Pole. One leader and his team achieved the …

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The ‘Unipart Way’

Unipart is a car parts company, founded by John Neill some 30 years ago and a huge success given it now has £1bn revenue and 10,000 employees This week I was invited by Frank Nigriello, their Director of Corporate Affairs, for what turned out to be a long chat about their approach, the ‘Unipart Way’ and …

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Vanguard lead way for big improvements

Productivity is the most important peacetime issue facing any nation or organisation – therefore, one would expect all governments and major business schools, management organisations and consultancies to focus on it  Not so For example: The UK has no well-known, well-supported productivity ‘centre of excellence’ e.g. a UK Productivity Centre – HMG might occasionally set …

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