Category: 17. Processes

Dramatically improve customer service so as to cut costs

I have no connection with John Seddon and his Vanguard consultancy company – indeed, many moons ago, I worked for one of the ‘big consultancies’ that he criticises so much in his books and the following podcast – nevertheless, I have long since thought he peddles powerful ‘productivity improvement advice’ which produces astonishing results, in …

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Why working from home is bad for productivity

An interesting article in the Sydney Morning Herald by James Adonis, somewhat contradicting what many managers are starting to believe I don’t know about you but I can barely wait for this working-from-home period to end. The compulsive walking to and from the fridge, the procrastination as I stare out my window, the commandeering of …

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Coaching Your Team Through Uncertain Times

An interesting article all locked-down managers should read by Francesca Gino and Dan Cable, and published by the Harvard Business Review As they try to ride out the coronavirus pandemic, people are stressed and scared — nervous about others’ and their own health and the state of the world. For those lucky enough to be …

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How to boost office productivity

The following article is by Constantine Von Hoffman, published by Computerworld and sponsored by Microsoft – it offers important advice for all office managers nowadays Upgrading to new applications and tools can do so much for a business. Up-to-date software can improve efficiencies and boost productivity, leading to both top-line and bottom-line gains. But getting …

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Process productivity decided by humans

By Tommy Weir, for Gulf News and author of “Leadership Dubai Style” When it comes to boosting productivity, people immediately point to the need for process improvement, automation or outsourcing, whilst overlooking the most important factor of all – the human worker Indeed, many companies are happy to splash cash on technologies and strategies that …

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Boeing seek at least 20% improvements, not 1-4%

Dennis Muilenberg is CEO of Boeing, the US’s leading aerospace and defence company, and the US’s biggest exporter – they employ 140,000 people in some 65 countries An article by J P Donlon says Muilenberg is ‘on a tear to find another gear to compete in an increasingly complex, global and interconnected world’ Why? Opportunity: Worldwide …

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ICT for processes – Pearls from Gates

Bill Gates, founder of Microsoft, suggested the following applications for ICT – Information and Communications Technology For knowledge work: Insist that communications flow through the organisation over e-mail so that you can act on news with reflex-speed Study sales data on-line to easily find patterns, share insights, understand overall trends and personalise service for individual …

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Sheffield’s answer to the puzzle

In 2015, the University of Sheffield showed Mark Carney, Governor of the Bank of England, two photographs: One of the Orgreave coking plant that closed in 1990 – ‘a brown and broken edifice dissolving like a rust stain into a post-industrial landscape’ The other, taken a decade later, of a solitary gleaming building on the …

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Beware taking the IT plunge

Professor John Seddon, CEO of Vanguard Consultants issued the following wake-up call for business leaders investing in the digital bandwagon The Big Consultancies too often peddle unnecessarily complex solutions to business problems, often not fully understanding the problem causes in the first place For example, Western quality problems in the 80s/ 90s were addressed by the …

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Outsourcing and immigration have downsides

Washington Post columnist Robert J. Samuelson and Harvard economist Jason Furman recently wrote that America’s weak productivity growth is a mystery in an article entitled “Slower growth has real political consequences” A Peter Skurkiss responded, commenting that “it wouldn’t be a mystery if these gentlemen would set aside their politically correct blinders” He continued A major …

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AI will create millions of jobs

Professor Robert Gordon of Northwestern University, USA, says: “No invention in the last 250 years, since the first Industrial Revolution, has caused mass unemployment “Though jobs are constantly being destroyed, they are also being created in even larger numbers – there is enormous churn in the job market – at present, there is actually a …

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Economic impacts of automation

Doomsayers forecast that robots will fully automate and so steal all our jobs – others say ‘bring them on, and the sooner the better’ A gloomy report for the World Economic Forum estimates that technology will create about two million jobs worldwide by 2020 – but displace seven million This would be worrying enough for …

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IoT to transform many processes

“The IoT (Internet of Things) can help businesses be more productive and efficient” says Phil Goldstein, web editor for BizTech – “but they need a plan to integrate disparate technologies whilst addressing protection needs against malicious actors” Steve Darrah, Director of National Solutions at Intel, says that “IoT can be used to improve efficiency and …

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