The following pages cover productivity improvement within individual organisations

They concentrate on what managers at organisation, process or task level should do if they are to manage their teams’ productivity levels well


Productivity improvement process

The following five-stage process enables any manager at any level in any sector to continually improve his team’s productivity levels, whatever its size   The first stage is strategic, determined by senior management – the other four are tactical viz: A corporate plan – – to define long term aims and broad thrusts to be taken, …

Corporate plans

A good corporate plan should set out where an organisation aims to be in say five years time and, broadly, how it is to get there  It should define the organisation’s business model  by explaining its choices of products and markets – and how it will make money, grow the business and meet demand  Glen …

Cardinal measures

If you want to manage productivity well, you first need to measure it well and ensure your team understand the measures you use   Every organisation, whatever its size, has plenty happening by the hour, week or year – customers seen, calls taken, transactions made, incidents attended, press releases written, widgets produced – so which …

Analyses of scope

When the actual value of a cardinal is so far off target that alarm bells ring, a fast and comprehensive process is needed whereby the manager of the unit involved can establish the most likely causes of the problem, where best to act and how The analysis is a diagnostic process, essential because there may …

Special improvement projects

There are several acronyms on offer, each offering much the same steps, including: DMAIC from Six Sigma PDCA from Dr Edwards Deming SREDIM from R. M. Currie and Work Study    

Continuous improvement (CI) projects

So far, productivity improvement has been prompted by cardinal alarm bells ringing However, managers should not wait for this to happen – they should be forever looking for different ways to improve ‘Kaizen’ is the Japanese word for continuous improvement – kai is change, zen is good – it’s the Japanese way of doing business …

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