Process level

In most organisations, especially in the services sector where less attention has been paid to it than in manufacturing, the productivity of most processes could be improved by at least 20%, and many by over 50%

In a majority of cases, it is the system or process that provides the potential for productivity improvement, not the workers employed – so the scope and means to exploit this potential should always be studied first, before consideration is given to ‘letting go’ workers

There’s many approach options available to improve processes and tasks – some are more likely than others to produce the results required – cost benefit analyses of those short listed should always include proven track records

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