Process level
- In most organisations, especially in the services sector where less attention has been paid to it than in manufacturing, the productivity of most processes could be improved by at least 20%, and many by over 50%
- In a majority of cases, it is the system or process that provides the potential for productivity improvement, not the workers employed – so the scope and means to exploit this potential should always be studied first, before consideration is given to ‘letting go’ workers
- There’s many approach options available to improve processes and tasks – some are more likely than others to produce the results required – cost benefit analyses of those short listed should always include proven track records
