Service Index – SI

As with quality, it’s your customers who decide the service factors most important to them when making their buying decisions

And it’s their ratings of those factors, not yours, that matter most so, again, first establish their top ten and then ask a sample to rate each one

If you managed a retail shop or delivery company, what would you do if you found such poor ratings for the ‘waiting times’ and ‘communications’ offered

‘PRODUCTIVITY QUOTES’

The second book in our ‘Productivity’ trilogy

Over 1,000 quotes collected over many years – some amusing, some controversial, most providing insights into business matters

A 120 page reference book for managers – an enjoyable read for everyone – and an ideal Xmas present to boot

About to be listed by www.Amazon.co.uk

ISBN 978-1-910693-72-8

‘Productivity Knowhow’ is the first in our trilogy of books covering productivity issues

It provides the basic knowhow needed by any manager at any level who seeks to make big productivity improvements

The book comprises:

and costs £24.99 per copy from Amazon et alia

The book has been described as:

“A wonderful user-friendly book” – PAPA, the Pan Africa Productivity Association
“A great book” – Senior Editor, UK publisher

To purchase copies, click on the link below: