Service Index – SI

As with quality, it’s your customers who decide the service factors most important to them when making their buying decisions

And it’s their ratings of those factors, not yours, that matter most so, again, first establish their top ten and then ask a sample to rate each one

If you managed a retail shop or delivery company, what would you do if you found such poor ratings for the ‘waiting times’ and ‘communications’ offered

‘PRODUCTIVITY QUOTES’

The second book in our ‘Productivity’ trilogy

A choice selection of quotes collected over many years, most broadening one’s understanding of matters concerning productivity improvement

An 80 page reference book for all managers – and an ideal Xmas present for their teams

An enjoyable read for everyone else

Do you want to improve the productivity of your team – but are not sure how to go about it?

Read ‘Productivity Knowhow’ for the basics any manager at any level needs to know to make big productivity improvements:

500pp total = 380pp text + 120pp appendices

Only £24.99 per copy from Amazon et alia

ISBN 978-1-911113-72-0

“A wonderful user-friendly book” – PAPA, the Pan Africa Productivity Association

“A great book” – Senior Editor, UK publisher

To purchase copies, click on link below: