BSC – Balanced Scorecard

Tools available Baldrige award BEM – Business Excellence Model BPR Brainstorming BS 5750 or ISO 9000 BSC – Balanced Scorecard IIP – Investors in People LEAN OPT – Optimised Production Technology OR – Operations Research Outsourcing PPF – Putting People First Project Management Quality Circles Six Sigma TFP or MFP TQM – Total Quality Management VA – Value Analysis WS/ OM – Work Study/ Organisation & Methods