Return to ‘Productivity Knowhow’ Revisited

Contents

  1. Productivity overall:

    • Why productivity – the panacea for growth

    • Why so important for people, organisations, nations

    • Current management views

  1. Scope to improve:

  • Distribution of productivity levels

  • The ‘S’ curve

  • Scope per sector

  1. The Productivity revolution:

  • Evolution of revolutions

  • Agricultural, Industrial, Service, Communication revolutions

  • Globalisation, Knowledge, Leisure revolutions

  1. Productivity drivers:

  • Management

  • Invention & Innovation – Investment

  • Competition – Luck

  1. Productivity improvement process:

    • Five stage process

    • Steps for improvement

    • ‘Ratchet effect’

  1. Corporate plans:

  • Why have a plan?

  • Aims, Products & Services, Markets & Customers

  • SWOT analyses – Action plans 

  1. Cardinal measures:

  • ‘Good’ and ‘Bad’ measures

  • Balanced Scorecards – KRAs

  • Cardinal model – Current measurement gaps

  1. Financial cardinals:

    • Traditional financial measures – Tangible and intangible assets

    • Unit costs – Economies of scale

    • Investors’ criteria – Stock market cycles 

  1. Customer cardinals:

  • Customer satisfaction v dissatisfaction

  • Quality sieves, internal & external – VFM

  • Price, Quality & Service Indices – PI, QI, SI          

  1. Productivity & Waste cardinals:

  • Why and where to measure

  • Productivity ratios – Outputs/ Inputs

  • Waste measures – Resource AUE% 

  1. Employee Motivation cardinal:

    • Motivation impact

    • Popular theories –, Maslow, Theory X v Y, Herzberg, Hawthorne

    • Motivation Index – MI – Job design & working environment factors        

  1. Corporate Knowledge cardinal:

  • Corporate knowledge (K) – Intellectual Property (IP)

  • Brawn v Brainwork – Knowledge workers – K ladder – K grid

  • Knowledge Index – KI = K AUE% 

  1. Targets:

  • Reference periods (RPs), Budgets

  • Best practices (BPs), Waypoints, Goals, Dreams

  • Target setting – Pitfalls 

  1. Productivity Analyses:

  • Gather facts & opinions – Scope to improve?

  • Review options for improvement – CBAs

  • Select specific projects

 

  1. Special improvement projects:

    • Set up – Terms of Reference, Timetable, Team selection

    • Solve – Fact find, Pareto, ‘Critical Examinations’, Develop solutions

    • Implement changes – Communicate, Instal, Nurse    

  1. Organisation level improvement:

  • Products & Services – Ideas, Failures, Prototyping, Diversify, Divest

  • Markets & Customers – Existing & New market penetration

  • Management – M&As, T & D, WFH, Pay levels

  1. Process level improvement:

  • Production v Services – Process differences

  • Process reviews – Cut waste, Optimise existing, Invest in new

  • OCTs, SPC, 6ơ, OR, WS, MS, Workflows, Outsourcing, ICT, AI 

  1. Task level improvement:

  • Right outputs – Volumes, Quality

  • Right methods – Task times – ‘’Pin factory’ debate

  • Right input resources – Labour, ‘Baumol effect’ – Materials – Capital 

  1. Continuous improvement – CI:

  • CI projects – ‘Quality Circles’

  • Employee suggestion schemes

  • CI benefits 

  1. National productivity:

    • Why important nationally

    • National Outputs/ Inputs – GDP/ (Labour, Materials, Energy, Capex)

    • National productivity, prosperity, wellbeing

  1. Global productivity:

  • Prosperity gaps

  • Foreign aid

  • Global action needed

 

 

 

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