Return to Book – ‘Productivity Knowhow Revisited’

Book – Contents

‘PRODUCTIVITY KNOWHOW REVISITED’ – Contents:

  1. Productivity overall:

    • Why productivity – the panacea for growth

    • Why so important for people, organisations, nations

    • Current management views

  1. Scope to improve:

    • Distribution of productivity levels

    • The ‘S’ curve

    • Scope per sector

  1. The Productivity Revolution:

    • Evolution of revolutions

    • Agricultural, Industrial, Service, Communication revolutions

    • Globalisation, Knowledge, Leisure revolutions

  1. Productivity Drivers:

    • Management

    • Invention & Innovation – Investment

    • Competition – Luck

  1. Productivity improvement process:

    • Five stage process

    • Steps for improvement

    • ‘Ratchet effect’

  1. Corporate Plans:

    • Why have a plan?

    • Aims, Products & Services, Markets & Customers

    • SWOT analyses – Action plans 

  1. Cardinal Measures:

    • ‘Good’ and ‘Bad’ measures

    • Balanced Scorecards – KRAs

    • Cardinal model – Current measurement gaps

  1. Financial Cardinals:

    • Traditional financial measures – Tangible and intangible assets

    • Unit costs – Economies of scale

    • Investors’ criteria – Stock market cycles 

  1. Customer Cardinals:

    • Customer satisfaction v dissatisfaction

    • Quality sieves, internal & external – VFM

    • Price, Quality & Service Indices – PI, QI, SI          

  1. Productivity & Waste Cardinals:

    • Why and where to measure

    • Productivity ratios – Outputs/ Inputs

    • Waste measures – Resource AUE% 

  1. Employee Motivation Cardinal:

    • Motivation impact

    • Popular theories –, Maslow, Theory X v Y, Herzberg, Hawthorne

    • Motivation Index – MI – Job design & working environment factors        

  1. Corporate Knowledge Cardinal:

    • Corporate knowledge (K) – Intellectual Property (IP)

    • Brawn v Brainwork – Knowledge workers – K ladder – K grid

    • Knowledge Index – KI = K AUE% 

  1. Targets:

    • Reference periods (RPs), Budgets

    • Best practices (BPs), Waypoints, Goals, Dreams

    • Target setting – Pitfalls 

  1. Productivity Analyses:

    • Gather facts & opinions – Scope to improve?

    • Review options for improvement – CBAs

    • Select specific projects 

  1. Special improvement projects:

    • Set up – Terms of Reference, Timetable, Team selection

    • Solve – Fact find, Pareto, ‘Critical Examinations’, Develop solutions

    • Implement changes – Communicate, Instal, Nurse    

  1. Organisation level improvement:

    • Products & Services – Ideas, Failures, Prototyping, Diversify, Divest

    • Markets & Customers – Existing & New market penetration

    • Management – M&As, T & D, WFH, Pay levels

  1. Process level improvement:

    • Production v Services – Process differences

    • Process reviews – Cut waste, Optimise existing, Invest in new

    • OCTs, SPC, 6ơ, OR, WS, MS, Workflows, Outsourcing, ICT, AI 

  1. Task level improvement:

    • Right outputs – Volumes, Quality

    • Right methods – Task times – ‘’Pin factory’ debate

    • Right input resources – Labour, ‘Baumol effect’ – Materials – Capital 

  1. Continuous Improvement – CI:

    • CI projects – ‘Quality Circles’

    • Employee suggestion schemes

    • CI benefits 

  1. National Productivity:

    • Why important nationally

    • National Outputs/ Inputs – GDP/ (Labour, Materials, Energy, Capex)

    • National productivity, prosperity, well-being

  1. Global Productivity:

    • Prosperity gaps

    • Foreign aid

    • Global action needed

 

 

 

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