That’s because much of the knowledge, information and assistance people depend on is cultivated by the spontaneous and informal conversations they have with colleagues in shared workspaces, the absence of which diminishes their efficiency. It requires extra effort to access those essential resources when each team member is in a different location.
- That performance worsens when it’s not just the employee working from home but their colleagues as well.
- If it’s happening more than one day a week, they are 70% less likely to receive a positive evaluation when compared to teams where everyone’s in the office.
“Employees do not exist in a vacuum as they work,” conclude the researchers. Irrespective of erroneous managerial interpretations, it’s tougher for colleagues to build effective relationships when they don’t see each other frequently enough and it’s challenging for them to notice a teammate has a problem when they can’t observe the signs that indicate they need support.
While many business professionals believe web conferencing can bridge that gap, the results of this study reveal the opposite to be true, that “digital presence cannot really compensate” for what is a fundamental human need: the need to interact in real life with other human beings.