Robert Kaplan and David Norton first proposed a ‘Balanced Scorecard’ to measure all KRAs – Key Result Areas – where it was vital that an organisation performed well if it was to achieve its long term aims – otherwise, its very survival could be in jeopardy
However, they gave no clear steer on the precise measures needed
To perform well, and keep all their stakeholders happy, managers need a set of cardinal measures which cover all their KRAs
And those stakeholders are many and varied viz:
External stakeholders – the end-customers, investors, suppliers, local communities – they each have a vested interest in the organisation doing well
Internal stakeholders – the managers and employees – they want the organisation to prosper, to enjoy working there and to share in its success
Hence the profusion of measures for managers, but few for them to manage
‘Productivity Knowhow’ Revisited – the updated, shortened, post Covid version of the original ‘Productivity Knowhow’ covering the basics all managers need to know if they want to make big productivity improvements
‘Adventuring out to Sea’ – an aide memoire for busy businessmen, mostly land-bound, who yearn ‘to go down to the sea again’ and have forgotten much since their last time afloat – profits will be used to reward valiant, unpaid RNLI boat crews
‘Productivity Quotes’ – over 1,000 quotes from the ‘great and good’ – some amusing, some controversial
