Tag: Performance

Misleading research metrics

In an article entitled ‘Capitalism is ruining science’, Meagan Day (for www.jacobinmag.com) points out that universities existed before capitalism and pursued not profit but truth and knowledge But no longer The modern university has become increasingly subservient to the imperatives of capitalism i.e. competition, profit maximisation and increasing labour productivity In academia, this manifests itself as …

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ICT for processes – Pearls from Gates

Bill Gates, founder of Microsoft, suggested the following applications for ICT – Information and Communications Technology For knowledge work: Insist that communications flow through the organisation over e-mail so that you can act on news with reflex-speed Study sales data on-line to easily find patterns, share insights, understand overall trends and personalise service for individual …

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Beware taking the IT plunge

Professor John Seddon, CEO of Vanguard Consultants has just issued the following wake-up call for business leaders investing in the digital bandwagon The Big Consultancies (mea culpa – I was once a member of one of them) too often peddle unnecessarily complex solutions to business problems, often not fully understanding the problem causes in the first …

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Current measures have huge gaps

Most managers, whether at task, process or organisation level, lack the comprehensive set of performance measures they need to cover all their KRAs (Key Result Areas) In effect, they’re flying blind Current coverage is estimated to be as follows: 90% – Financial results – in particular, Revenue, Costs, Profits – at board level, they might …

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Groupthink waffle or Vanguard results?

The following is a precis of part of an email from Professor John Seddon of Vanguard Consultants who  spoke at a public-sector ‘shared services’ conference The opening keynote was from the interim leader of the Government Shared Service programme – a very nice man – who said: We aim to be the best civil service in …

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